1- What is the geographical area of delivery?
Our store delivers according to reliable shipping companies within the Kingdom of Saudi Arabia, within the Arabian Gulf, within the Middle East, and the rest of the world, as we strive to expand and speed up the arrival time of products.
2- Do I have to create an account in the store to be able to order?
No, you can submit the request before you register an account, bearing in mind that the data must be correct, especially the contact and delivery information.
3- Can I cancel an order? Is there a specific period for that?
Yes, the order can be canceled as long as it has not been shipped yet.
4- Do you provide order tracking feature?
Yes, as soon as the order is shipped out, we send you the tracking data to know the location of the shipment at the current time.
5- Do you have a refund system available?
Yes, it is possible, bearing in mind that we collect the delivery fee of returning the product in the amount of 50 Saudi riyals, within 15 working days.
6- How long is the refund period?
Within 15 working days from the day the return request is submitted and approved and the returned goods are received.
7- What are the payment methods available from you?
Mada, Visa, MasterCard, Tamara, Tabby, PayPal, STC pay, and Apple Pay.
8- Is your website authenticated for online payment?
Yes, we make sure of all the security and data encryption rates for our customers.
9- Is the search feature available in your store?
Yes, with the filtering feature to ensure that the required information is easily accessed.
10- What is the cost of shipping and delivery?
For Saudi Arabia, orders less than 500 riyals, the delivery value is 50 Saudi riyals, and for Gulf orders less than 1,000 riyals, the delivery value is 50 Saudi riyals, and for the world, each country is charged by the shipping company, and the price will appear when you complete the order, choose the country and city, and before paying.
11- What is the delivery time?
Within the Kingdom of Saudi Arabia: within (3 to 10) working days of request
Within the Arabian Gulf: within (10 to 25) working days of the request
Within the Middle East: within (15 to 30) working days of request
Rest of the world: within (30 to 45) business days of ordering.
12- How do I know if a product has arrived at my address?
You will be contacted via the shipping representative to ensure your presence at the address shown.
13- Can I add products to the cart and come back again at a later time?
Yes, the shopping cart saves the entries so that you can refer to it again.
14- Do you have a store?
No, we are only providing our services electronically till now.
15- Can I pay by credit card using the mobile phone?
Yes, you can do that by entering our store link and selecting the required products, then adding them to the shopping cart and selecting a credit card payment method. We provide a 256-bit encryption feature to ensure the preservation of your card information.
16- What is cash on delivery?
Cash on delivery, or what is known as COD, is the best way if you do not want to pay online, and complete the payment upon actual receipt of the products. Just select the COD option when completing your order.
Note: We send you an OTP code to validate your purchase before placing your order via SMS and email.
17- What is your best-selling product?
We are honored to offer a wide range of products that our customers recommend and buy again.
Cambodian and Indian ouds have always been the most sought-after products along with all kinds of musk.
As for wood, all types of natural oud are in great demand for us.
18- What are the best-selling mixtures?
Mixed Dew Drop Agarwood Oil (Qatar al-Nada),and Mixed Love passion Agarwood Oil are wonderful and suitable for those who want to obtain a unique, distinctive and also lasting smell for a long time.
19- If I receive a broken bottle, what should I do?
Immediately communicate with the customer service team to investigate the problem and take the necessary actions.
20- If I do not like the smell of the perfume after opening it, can I return it?
No, we recommend that you always check the ingredients which suit your requirements before ordering.