Here you will find clear answers about ordering, payment, shipping, tracking, returns and the OUDNNA shopping experience.
Shipping is available within Saudi Arabia and may also be available to Gulf countries, Middle East destinations and selected international locations depending on carrier coverage, product type and destination.
Available shipping options are shown during checkout.
You may place an order without creating an account whenever the checkout system allows it.
Please ensure that your mobile number, email address, delivery address and recipient details are entered correctly.
You may request cancellation as long as the order has not entered the shipping stage or another fulfilment stage that can no longer be stopped.
Once an order has been shipped, the store's return and refund policy applies according to the order status, product type and applicable regulations.
After an order is handed over to the shipping carrier, tracking information is sent to the customer whenever available.
The tracking number can be used to follow the shipment until delivery.
Delivery time varies depending on the city or country, carrier, order type, seasonal demand and operational or customs conditions.
Any delivery time shown during checkout or provided by the shipping carrier is an estimate.
Please refer to the Shipping & Delivery Policy for more information.
If your shipment exceeds the expected delivery period or tracking has not updated for an unusual amount of time, please contact us with your order number.
We will review the shipment status using the information available from the carrier and assist you with follow-up.
If your product arrives damaged, incorrect, visibly defective or does not match the agreed specifications, please contact us as soon as possible.
Provide your order number together with clear photographs of the product and packaging so the case can be reviewed.
Subject to applicable legal exceptions, eligible products may be returned according to the store's Returns, Exchanges & Refund Policy.
Eligibility depends on the product condition, product type and the timing of the request.
Please refer to the full return policy for details.
Once a returned product has been received, inspected and approved, the refund is processed to the original payment method where available.
The time required for the refunded amount to appear in your account may vary depending on the bank, card issuer or payment provider.
The payment methods available for your specific order are shown during checkout.
They may include bank cards, digital wallets, flexible payment options and other methods depending on availability and activation.
Payments are processed through the payment methods enabled on the store platform and their connected payment service providers.
OUDNNA does not need to retain full bank card details in order to process purchases through the official payment channels available on the store.
The applicable product price, taxes and charges are displayed during checkout according to the store's settings and the regulations applicable to the order.
The final total is shown before payment is confirmed.
If the order has not yet entered the shipping stage, please contact us as soon as possible and we will try to update the delivery information where possible.
Once the shipment has been handed to the carrier, address changes may not be possible or may be subject to carrier rules and additional charges.
Customers are responsible for ensuring that order details are accurate before completing a purchase.
If delivery fails because of an incorrect address or because the recipient cannot be reached, return or reshipping charges may apply according to the carrier's policy.
International shipping may be available to selected destinations depending on carrier coverage, product type and destination-country regulations.
International orders may be subject to customs duties, taxes or import requirements imposed by the destination country.
Unless otherwise stated during checkout, customs duties, taxes and import charges imposed by the destination country are not included in the product price or shipping fee paid to OUDNNA.
Such charges are governed by the relevant authorities in the recipient's country.
No.
Product materials, formulations and fragrance profiles differ from one item to another.
For this reason, OUDNNA describes each product according to the information available for that specific item rather than applying one description to an entire category.
No.
Amber products and amber-based fragrance compositions vary.
Natural ambergris is only identified as such where the specific product information supports that description.
Please review each product page individually.
No.
Musk products and formulations vary, and the word “musk” by itself does not mean that a product is animal-derived.
Where the material or origin is specifically known and documented, it is stated in the product description.
Fragrance preference is personal.
We recommend reviewing the product description, fragrance character and available notes.
Whether you prefer soft, warm, smoky, sweet or more intense profiles, these details can help narrow your selection.
You may also contact us if you need additional guidance.
Store fragrance oils in a dry, moderate environment away from direct sunlight and excessive heat.
Keep the bottle properly closed after use.
Agarwood and incense should be stored in a dry place away from moisture and direct heat.
Keeping them in a suitable, well-closed container can help preserve their condition and fragrance.
You can contact us through the communication channels shown on the store, including WhatsApp, or by email at:
For enquiries about an existing order, please include your order number.
Please contact us through the communication channels shown on the store or by email and include:
We will review the information provided and handle the request according to the circumstances and applicable store policies.
