OUDNNA aims to prepare orders carefully and hand them over to the available shipping carrier as efficiently as possible.
Shipping is available within Saudi Arabia and may also be available to Gulf countries, Middle East destinations and selected international locations depending on carrier availability, destination and product type.
Available shipping options and applicable charges are shown during checkout whenever service is available for the selected address.
Order processing begins after the order is confirmed and payment is completed where required.
Preparation time may vary depending on:
Any delivery estimate displayed during checkout or provided by the shipping carrier is an estimate and may vary depending on the city, country, carrier and operational or customs procedures.
Once an order has been handed to the carrier, shipment movement and final delivery timing are subject to the carrier's network and operations. OUDNNA will assist customers where possible based on the information available.
Where tracking is available, shipment details are sent through the contact information registered with the order or through the store platform.
Customers are responsible for ensuring that their mobile number, email address, delivery address and recipient details are correct before completing an order.
If a material delay in preparing or delivering an order becomes known to us, we aim to inform the customer when relevant information is available.
Customers retain all rights available to them under applicable laws and regulations in Saudi Arabia.
International shipments may be subject to customs duties, taxes or import requirements imposed by the destination country.
Unless specifically stated otherwise during checkout, such charges and requirements are not included in the product or shipping price and remain subject to the regulations of the destination country.
Customers are responsible for confirming that the ordered product may legally be imported into their destination country.
If delivery cannot be completed because of an incorrect address, unavailable recipient or another issue related to customer-provided information, additional return or reshipping charges may apply according to the carrier's policy.
